1. How do I sign up for EFT?
Click here for application or call customer service at (916) 875-5555.
2. How long will EFT sign-up take?
Allow at least six to eight weeks for processing the application. This timeframe is applicable for new and revised account information requests.
3. Is there a fee or cost for EFT?
No. EFT is a free service.
4. Can I choose when the EFT happens?
No. EFT occurs automatically 20 days after invoicing, which is about 15 days after you receive your bill.
5. Can I use EFT to pay my bill monthly?
Yes, but you have to be on monthly billing, which includes a surcharge of 42 cents a month to cover additional printing and mailing costs.
6. If I use EFT, can I decide how much to pay?
No, EFT will deduct the full amount on the bill. Please note that no adjustments will take effect until the account invoices again.
7. Can I transfer funds from my savings account if I don't have a checking account?
Yes, but we would prefer to perform EFT from a checking account. To use a savings account, please submit a deposit slip from your savings account, marked "VOID." Also, indicate on the sign-up form that you want to use your savings account.
8. Can tenants who pay their own utilities use EFT?
Yes, but we prefer that tenants do not pay via EFT as any change in the property title will probably cause the account to come off of EFT.
9. Why was my EFT application denied?
If your application is denied, you will receive a letter that states the reason for denial. If you need additional information, our customer service representatives will be happy to assist you. Simply call (916) 875-5555.
10. Can the voided check I included with my application be returned to me?
No. All checks sent to CUBS are destroyed when the application process is completed.
11. After I sign up for EFT, when will I know that EFT has occurred? Will there be any indication on my bill?
To indicate that you are paying your bill via EFT, the message on your bill will say:
"EFT Payment. Bank will pay on MM/DD/YY $ amount"
Also, your bill will not include a remittance envelope and your bank statement will read:
"SAC CNTY UBIL."
Please send in a payment until your bill has these indications.
12. How do I cancel my EFT?
Call us at (916) 875-5555, and ask one of our representatives to cancel your EFT payments.
13. I'm currently on EFT and I'm changing banks; what do I do?
Call us at (916) 875-5555, and one of our representatives will cancel your current EFT payments and send you a new EFT form. Complete the form and return it to us with a voided check from your new bank.
14. My checkbook was stolen and I have closed my bank account; what do I do about my EFT?
Call us immediately at (916) 875-5555! If you want to continue to use EFT, you will have to send in a new form with a voided check for your new account.
15. What do I do about my EFT when moving or selling my house?
Call us at (916) 875-5555 to cancel your current EFT. If you want to use EFT at a new location, you will have to send in a new form with a voided check.
16. Can I do EFT from my credit card or ATM card?
No. EFT can only be facilitated from regular checking and savings accounts.
17. Can I have EFT if I am on an Installment Plan?
No. EFT cannot be done from an installment plan account because the EFT system will automatically take out the full amount owed, not just the installment amount that is due.
18. If I have a credit or no balance due, will you still do EFT?
No. EFT will not occur if you have a credit or no balance.
